top of page
Book a Session

Policies & FAQ

Disclaimer

No referral is required to book a massage appointment. However, some insurance providers may have specific requirements for reimbursement. We recommend checking directly with your insurance provider.

Many extended health insurance plans provide coverage for massage therapy. Coverage varies depending on your individual plan.
 

We recommend contacting your insurance provider to confirm:
 

  • Your massage therapy coverage

  • Your annual limits

  • Whether a receipt or direct billing requirements apply

Yes, we offer direct billing for eligible insurance providers.

​

While we are happy to assist with the process, insurance approval and reimbursement decisions are made by your insurance company. Clients remain responsible for any outstanding balances.

Your first appointment will include time to discuss your health history, areas of concern, and your wellness goals. Your practitioner will create a treatment approach based on your individual needs.

​

Your comfort, privacy, and safety are always our priority.

You will be appropriately draped throughout your treatment. Only the areas being treated will be uncovered, and your comfort and boundaries will always be respected.

​

Wear whatever you feel comfortable arriving in. Many clients choose loose, comfortable clothing.

Yes. We offer specialized treatments for mothers, caregivers, infants, toddlers, and children, including prenatal, postnatal, and paediatric massage.

​

Each treatment is customized to support comfort, relaxation, and wellness.

For your first visit, we recommend arriving a few minutes early to complete any required forms and allow time to settle in.

 

Returning clients are welcome to arrive shortly before their scheduled appointment time.

Please contact the clinic if you are running late. Late arrivals may shorten your treatment time to ensure the next client’s appointment is not affected.

At Restart Wellbeing Clinic, we are committed to providing a safe, welcoming, and professional experience for every client. To ensure appointments run smoothly and fairly for everyone, we ask all clients to review and understand the following policies before booking.

Cancellation & No-Show Policy

We understand that unexpected situations happen. However, appointment times are reserved specifically for you, and late cancellations or missed appointments prevent another client from receiving care.

​

By booking an appointment with ReStart Wellbeing Clinic, you agree to our Cancellation & No-Show Policy.

  • A minimum of 24 hours notice is required to cancel or reschedule an appointment.

  • Appointments cancelled with less than 24 hours notice, or missed appointments, may be subject to a cancellation fee.

  • Repeated late cancellations or no-shows may require additional booking requirements.
     

This policy is non-negotiable and applies to all clients to ensure fairness and respect for our practitioners’ time.
 

Please review and acknowledge our full Cancellation & No-Show Policy during the booking process.

Credit Card Policy

To provide secure and convenient online booking, a valid credit card is required to reserve appointments through our booking system.
 

Your payment information is handled securely through our booking platform and is used only for appointment security purposes, including applicable cancellation or no-show fees.
 

Restart Wellbeing Clinic does not store or have access to your full credit card information.

Payment Policy

Restart Wellbeing Clinic is a cashless clinic. We accept electronic forms of payment for your convenience.

Accepted payment methods include:
 

  • Credit card

  • Debit card

  • Other available electronic payment options
     

If you are submitting your massage treatment through insurance, we recommend bringing an additional method of payment in case your insurance provider does not cover the full cost of your appointment.

​

Clients are responsible for any remaining balance not covered by their insurance provider.

Insurance & Direct Billing

Restart Wellbeing Clinic offers direct billing for eligible insurance providers to make the process as convenient as possible.
 

Please note:

  • Insurance coverage varies between providers and individual plans.

  • Direct billing does not guarantee payment from your insurance company.

  • Clients are responsible for any outstanding balance not covered by their plan.
     

We encourage clients to confirm their massage therapy coverage, limits, and requirements with their insurance provider before their appointment.
 

For your convenience, please bring another form of payment in case your claim is not fully covered.

Tipping Policy

At ReStart Wellbeing Clinic, tipping is not required or expected.

​

Our priority is providing professional, personalized care and supporting your wellness journey. If you choose to leave a tip as a gesture of appreciation, it is always welcomed but never expected.

bottom of page